FAQ

 

Frequently Asked Questions (FAQs):

 

  • FAQ #1: I'm with a school/school district. How do I place an order?
    • (1) Create a tax exempt account by following the three steps listed on the Tax Exempt Orders page.
    • (2) Afterwards, follow the instructions in the question below, if ordering with a purchase order (PO). "How do I place an order using a PO?"
      • If you're paying with a credit card, follow the same instructions but choose the option to pay by credit card (Visa or MasterCard only) instead of the option to pay by purchase order or check during the checkout process.
  • FAQ #2: How do I place an order using a Purchase Order (PO)?
    • Add all the items you would like to purchase to your cart. Once you are done, proceed to check out and choose the "Pay by check or Purchase Order" option in Step 4. If you already know your PO number, enter it into the comments box. Click "Continue" and you will be taken to the order confirmation page. That page will contain instructions on how to submit a copy of your PO to the UIL.
    • An email/invoice will also be sent to you immediately after placing the order which will contain the same instructions.
      • If you are using a purchase order please submit a copy of the PO, referencing your order ID number to store@uiltexas.org or fax: 512-232-6471.
    • You do not need to have a PO number when the order is placed. Your order will be pending until a copy of the PO is submitted to the UIL office referencing the order number given to you by the UIL Online Store.
  • FAQ #3: How can I print my invoice?
    • (1) Sign in to your account.
    • (2) In the "Orders" section of "Your Account", locate your order and click on the "Order #".
    • (3) On the right side of the page you will find the "Print Invoice" button under the Order Details section.
  • FAQ #4: How can I obtain a quote?
    • Because many of our items are only available in digital format, quotes can not be given over the phone or through email. Two options are available to be used as quotes.
    • (Option 1): Add all the items you'd like to purchase to your cart and proceed to checkout. Use the "Pay by check or purchase order" option to check out. Afterwards, use the instructions listed in the question above to print your invoice: "How can I print my invoice?".
      • After placing the order, the UIL Online Store will also send you a confirmation email that will state "Invoice/Quote".
    • (Option 2): Add all the items you'd like to purchase to your cart then click "View Cart". In that page, click "Add Info" in the shipping section. Fill in the 4 required fields, then click "Estimate Shipping". Finally, click "Update Shipping Cost" to view the grand total. Print this page to use as a quote.
      • NOTE: Do not send the UIL a print out of your shopping cart. All orders must officially be placed through the UIL Online Store. In order for the UIL to process your order, you must have an order number from the UIL Online Store. See bullet point #1 "How do I place an order using a Purchase Order (PO)?" The PO will be returned to your school if only a shopping cart print out is sent.
      • If you use option 2, your order will not be saved. You will have to add all the items to the shopping cart again, when you are ready to complete the order.
  • FAQ #5: How do I place a tax exempt order?
  • FAQ #6: How will I download digital items?
    • Any products available for digital download will state so in the product's description. If you are ordering digital items, please create an account before placing the order (if you checked out as a guest see question #7 below).
    • You (the purchaser) will receive an email from the UIL Online Store with the download links once the payment or PO for the order has been received and processed.
    • You can also download your items by signing in to your account. Afterwards, go to "Orders" and click on your "Order #". To download the item(s), click on the icon with a black circle & downward arrow. (example: arrow1.png)
    • If paying by credit card, you will receive access to digital downloads immediately after placing the order. If paying by check or purchase order, this will happen after the check or PO is received and processed by the UIL.
  • FAQ #7: I placed an order and checked out as a guest. How do I download my items?
    • If you ordered downloadable items and checked out as a guest, the UIL Online Store automatically creates an account for you. Go to the "Sign In" page and then click on "Forgot your Password?". Type the email address you used to place the order. An email will be sent to that address so you can create a password and sign in.
  • FAQ #8: I never received an email/no longer have the email with the download links. What do I do?
    • We would recommend first checking your email's spam. If you don't have the email, sign in to your account and go to "Orders". The download links will be found there.
  • FAQ #9: How do I obtain a copy of the UIL's W-9?
    • Please email store@uiltexas.org to request a copy of our W-9.
    • In your email please include: school/company name, address, phone number, fax number, and email address.
  • FAQ #10: How long will I have access to my digital items?
    • You will be granted access to digital downloads for 1 year or 5 downloads, whichever occurs first. Please save the files onto your computer or device before your download access expires.
  • FAQ #11: My order status is marked as "completed" but I also requested a physical copy and have not received it yet. Will I receive the physical copy?
    • Your order has been marked as "completed" so that you can access the downloadable item(s). Any physical items you purchased will be shipped to you.
  • FAQ #12: My order status is marked as "Awaiting Shipment". What does that mean?
    • If you ordered DVD's, this status means that your DVDs are being created and being prepared for shipment. Another email will be sent to you once the order has shipped. We thank you for your patience.
    • If you ordered study material, your package is being prepared for shipment. 
  • FAQ #13: I've placed an order and submitted my PO. When will I get access to the digital downloads?
    • We will make every attempt to grant you access to your digital downloads as quickly as possible. PO's will be processed in the order that they arrive in the UIL office. Please allow at least 3-5 business days for your order's status to be updated. Once we have processed your PO, the UIL Online Store will email you the download link(s). We thank you for your patience.
  • FAQ #14: Does my school/district have an account with the UIL Online Store? 
    • There are no school-wide nor district-wide accounts on the UIL Online Store. The accounts set up through the UIL Online Store will be personal accounts because you will need to use your email address to log in to the Store to retrieve any digital items.
    • Every person wishing to order through the UIL Online Store must create an account.
  • FAQ #15: My school district has ordered from the UIL in previous years, why isn't our account tax exempt?
    • The UIL Online Store is a completely new system than the paper order forms used in the past. All accounts created through the UIL Online Store must follow the process listed on the Tax Exempt Orders & Shipping page to create a tax exempt account. 
  • FAQ #16: What type of payment options do you accept?
    • We accept Visa, MasterCard, check, or Purchase Order (school district PO's only).
  • FAQ #17: Who should I make the check or purchase order (PO) payable to?
    • Make payable to: "The University of Texas at Austin, UIL" PO Box 8028 Austin, TX 78713
  • FAQ #18: How do I know what grade level the study materials are for?
    • All study material for Elementary, Junior High, and Middle School (Grades 2-8) will be found in the A+Study Material section. All high school sudy material can be found in the High School Study Material section. Additionally, every item will state what grade level(s) it is intended for in the product's name or in the product's description.
  • FAQ #19: How secure is my credit card information?
    • Your security is extremely important to us. No one at the UIL will ever be able to see your credit card information, except for the last four digits of your credit card number and the expiration date. All credit card payment are processed by a secure credit card payment processor: Authorize.net
  • FAQ #20: Do you have a question not answered on this page?
    • If you don't find the answer to your question, please email your question to the UIL Online Store: store@uiltexas.org